5 Telematics Solutions to ensure Customer Satisfaction in your Fleet

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One of the most recurrent bad experiences for the end customer with the Autotransport Companies is the failure to comply with the scheduled times and unpunctuality of deliveries.

Providing quality customer service is a great differentiator for your fleet, which strengthens the satisfaction and permanence of your customers, promoting the opportunity for expansion and securing new business.

Even when the end customer is aware that there may be unforeseen events that generate delays in the operation, it is key for the Logistics and Asset Delivery Services to provide solutions to ensure Customer Satisfaction in two major areas for improvement: Accuracy in Compliance and Responsiveness.

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How does Didcom® help ensure Customer Satisfaction in your Fleets?

Didcom® Telematics solutions provide the tools to resolve incidents that may arise and provide immediate and even anticipated response to unforeseen situations with accurate information on the fleet.

Having your fleet information in real time allows you to plan, prevent and correct in a timely manner, a highly valuable competitive advantage that strengthens relationships of trust with your customers.

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1. Trailer Identification

Coupling a trailer to the wrong truck is a common theme in large Autotransport Companies and represents a major logistics and cost problem with the end customer.

Avoid coupling errors and erroneous trips that impact punctuality and costs due to misoperation, with GPS monitoring of trailers to locate and identify the load accurately, as well as the truck to which it has been assigned to correct them in a timely manner.

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2. Driver Evaluation

La gamificación de la operación en tus conductores impulsa su compromiso. Integra un modelo de sana competencia que brinde recompensas a los conductores con el mejor desempeño, para incentivar el cumplimiento efectivo y mejorar la eficiencia en tu flota.

Encourage your drivers to provide the best service to strengthen compliance with the end customer and generate long-term business and trust relationships.

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3. Predictive Maintenance

Unforeseen mechanical failures and downtime for inspection and repairs on your vehicles generate highly costly delays to profitability and damage the reputation of the business with the end customer.

Guarantee the optimal operation of the vehicles in your fleets with a Predictive Maintenance model that detects mechanical problems even before they arise, preventing them from impacting the business operation and profitability.

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4. Compliance with the Cold Chain

Reducing fines and rejection of goods due to deterioration in the transport of temperature-sensitive cargo is a challenge for fleet managers who seek to ensure the maximum return on investment in each operation.

Ensures compliance with the Cold Chain with temperature monitoring throughout the entire trip until delivery, with real-time notifications to react and correct any alert, as well as a load monitoring management report.

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5. Route Planning

Traffic or blockages along the way can generate highly costly delays for the operation, in addition to the poor perception of the end customer regarding an unpunctual delivery.

Define the best routes based on the distances and delivery points to strengthen the compliance and punctuality of your fleet. Respond in a timely manner with alternate routes to situations of traffic, blockage, demonstrations or unforeseen weather conditions.

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Didcom® Telematics Solutions are a strategic investment that helps Automotive Freight Companies to integrate smart business models to collect valuable information from their fleets and make more accurate and predictive decisions.

Ensure a high compliance rate in your fleets with our Telematics Solutions, strengthen the satisfaction of your end customer and the reputation of the business, to position your company as an attractive competitor in the sector.

Do you want to improve the level of satisfaction of your customers in your fleets? We help you!

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